Terms of Service

By accessing or using CaviusConnect (“Service”, “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service. These Terms constitute a binding legal agreement between you and Cavius Technologies, the company behind CaviusConnect.

CaviusConnect is a multi-channel communication platform that enables businesses to send and receive messages via WhatsApp, SMS, Email, and Voice. We provide unified inbox, AI-powered automation, workflow management, and analytics tools.

Your responsibility: you are solely responsible for the content of all messages sent through our Platform. You must ensure all communications comply with applicable laws and regulations.

Anti-spam compliance: you must obtain proper consent before sending marketing messages and comply with the CAN-SPAM Act (US), GDPR (EU), TCPA, and all applicable anti-spam laws. See our Acceptable Use Policy.

Prohibited content: you may not send spam, phishing attempts, malware, illegal content, adult content, harassment, or any content that violates laws or third-party rights.

Your account: you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Unauthorized access: you must notify us immediately of any unauthorized use of your account at security@caviusconnect.com.

Multi-factor authentication: we strongly recommend enabling MFA for enhanced security.

Subscription fees: fees are billed monthly or annually in advance. Prices are available on our Pricing page.

Usage-based charges: message delivery costs (WhatsApp, SMS, Email, Voice) are billed monthly based on actual usage.

Payment method: you authorize us to charge your designated payment method. Failure to pay may result in service suspension.

Refunds: subscription fees are non-refundable except as required by law. Unused message credits do not roll over between billing periods.

Our IP: the Platform, including all software, designs, text, graphics, and trademarks, is owned by CaviusConnect and protected by copyright, trademark, and other intellectual property laws.

Your content: you retain ownership of all content you submit. You grant us a license to use, store, and process your content solely to provide the Service.

License grant: we grant you a limited, non-exclusive, non-transferable license to access and use the Platform in accordance with these Terms.

Uptime: we target 99.9% uptime for paid plans. Scheduled maintenance will be announced in advance.

Support: email support is available for all users. Priority support is available for Business Pro and Enterprise plans.

No guarantees: message delivery depends on third-party providers (Twilio, Meta, etc.). We do not guarantee 100% delivery rates.

No indirect damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

Liability cap: our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless CaviusConnect from any claims, damages, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any laws or third-party rights, or (d) content you send through the Platform.

By you: you may cancel your account at any time through your account settings.

By us: we reserve the right to suspend or terminate your account for: (a) violation of these Terms, (b) suspected fraudulent or illegal activity, (c) non-payment of fees, or (d) abuse of the Platform. Serious violations may result in immediate termination without notice.

Effect of termination: upon termination, you lose access to the Platform. We will delete your data within 90 days unless legal retention is required.

Informal resolution: before filing a claim, contact us at legal@caviusconnect.com to attempt informal resolution.

Governing law: these Terms are governed by the laws of the jurisdiction in which Cavius Technologies is incorporated, without regard to conflict of law principles.

Jurisdiction: any disputes shall be resolved in the courts of that jurisdiction.

We may modify these Terms at any time. Material changes will be notified via email or platform notification at least 30 days before taking effect. Continued use of the Service after changes indicates acceptance.

Entire agreement: these Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement.

Severability: if any provision is found unenforceable, the remaining provisions remain in effect.

No waiver: our failure to enforce any right does not waive that right.

For questions about these Terms, contact legal@caviusconnect.com.