Unified inbox
Every channel.One conversation.
Your customers don't think in channels. They just reply. The unified inbox resolves SMS, email, and WhatsApp into one thread per contact, so your team stops reconstructing conversations across tools and starts answering them.
01What it does
Context, ownership, and guardrails.
01
One thread per contact
A customer's SMS reply, email follow-up, and WhatsApp message resolve into a single conversation, not three tools and a guessing game.
02
Assignment & ownership
Route conversations to teammates, hand them off with context intact, and see who owns what at a glance.
03
Private team notes
Discuss a conversation inside it, invisibly to the customer. No forwarding threads around to explain the backstory.
04
Full contact history
Every message, on every channel, with delivery states and block reasons: the whole relationship on one screen.
05
Consent in view
The contact's consent state sits beside the composer, and the send path enforces it: an agent physically can't send marketing to someone who opted out.
06
RBAC & audit
Role-based access controls who sees and sends what, and every action lands in the audit log.
The inbox sits on the same contact record as your workflows and forms, and every reply your team sends passes the compliance engine first.
02Questions
The inbox, answered.
Ready to see it in action?
Start free and see your channels resolve into one thread per contact.
Keep exploring
- SMS marketingBulk campaigns and two-way texting with 10DLC and DLT handled for you.
- Email marketingCampaigns and transactional email with real deliverability reporting.
- WhatsApp marketingOfficial Business API access with template approvals and session tracking.
- Voice messagingProgrammable calls and IVR on the same consent record. Coming soon.
- DLT registrationWhat India's DLT regime requires for SMS, and how we automate it.
- ComplianceTCPA, DLT, CASL, and GDPR checks run before a single message goes out.